Refund and Returns Policy

Effective Date: December 26, 2024

Thank you for shopping at Pupupaperkids.com. We are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, this Refund and Returns Policy outlines your rights and options for refunds and returns.

1. Eligibility for Returns To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The return must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items The following items are non-returnable:

  • Personalized or customized items.
  • Items marked as final sale or clearance.
  • Items damaged due to misuse, improper care, or alterations.

3. How to Initiate a Return To initiate a return, please follow these steps:

  • Contact our customer service team at info@pupupaperkids.com or call us at (850) 278-6388 to obtain a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging and include the RMA number and proof of purchase.
  • Ship the item to the following address: 319 Magnolia Creek Rd, Santa Rosa Beach, Florida (FL), 32459. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

4. Refund Process Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method used during purchase.
  • It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or card issuer.

5. Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@pupupaperkids.com or (850) 278-6388. We will provide a replacement or refund at no additional cost to you.

7. Cancellations Orders can only be canceled if they have not yet been shipped. Please contact us as soon as possible if you wish to cancel your order.

8. Changes to This Policy We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website constitutes your acceptance of the revised policy.

Contact Us For any questions or assistance regarding this policy, please contact us:

  • Street: 319 Magnolia Creek Rd, Santa Rosa Beach, Florida (FL), 32459
  • Phone Number: (850) 278-6388
  • Email: info@pupupaperkids.com